Masters of Public Administration, 2005 -Present
Information Systems and Decision Sciences, Bachelor of Science
Accounting, Bachelor or Science
Louisiana State University, Baton Rouge, LA

Computer Manager, Louisiana State University (2002-Present)

• Supervise, manage, and spearhead all information technology operations for the LSU School of Human Ecology
• Perform the duties of systems administrator and help desk supervisor for over 220 desktop/laptop systems in two active directory domain environments. Administer and maintain Dell PowerEdge Servers running Windows 2000 and 2003 Server for file sharing, website hosting, folder redirection, backup, domain controller, Symantec Antivirus Server, SQL Server 2000, SharePoint Services 2003
• Support information technology needs for a diverse group of over 100 employees in multiple locations
• Develop internet and intranet websites containing flash, surveys, calendars, discussion boards, help ticket tracking, and online document sharing features
• Serve as technology consultant and webmaster for the Blue Cross and Blue Shield of Louisiana and LSU AgCenter Smart Bodies Program
• Ensure the security of Human Ecology’s network, accounting and research data, websites, workstations, and servers

Help Desk/Network Technician, LSU AgCenter Computing Services (2000-2002)

• Provided technical support for over 1600 local and remote users
• Answered help desk calls and performed troubleshooting and repair of hardware/software issues on various systems and LAN’s
• Managed user accounts on multiple domain Windows NT/2000 networks
• Monitored and maintained network stability by analyzing ethernet packets, IP addresses, and user bandwidth usage
• Learned software applications and trained users on correct use
• Lead projects to migrate users to MS Exchange and installed physical network components including Cat5 wiring, RJ45 terminations, appearance accessories, racks, and switches